Shipping Policy

Effective Date: 20 April, 2025

Mesa Nest is committed to providing our customers with exceptional service, including transparent, efficient, and reliable shipping for all our products. Whether you are purchasing a full-size grill, a smoker, charcoal, or accessories, we aim to deliver your items promptly, safely, and in perfect condition. This Shipping Policy explains how we handle order processing, shipping methods, delivery times, costs, restrictions, tracking, damages, lost packages, and customer support.

1. Business Overview

Store Name: Mesa Nest
Address: 17120 NW 33rd Ct, Miami Gardens, Florida, 33056, United States
Email: support@mesanest.com
Phone Number: +1 (610) 234-7490
Website: www.mesanest.com

Mesa Nest specializes in premium outdoor cooking equipment, including BBQ grills, smokers, natural charcoal, wood pellets, tools, covers, and accessories. Our goal is to ensure every customer enjoys a smooth and satisfying shopping and delivery experience.

2. Order Processing Times

2.1 Business Hours

Orders are processed Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time), excluding weekends and national holidays.

2.2 Processing Duration

  • Standard processing time is 1 to 3 business days after payment has been successfully received.

  • During peak seasons, promotional events, or sales campaigns, processing may take up to 5 business days.

  • Orders placed on weekends or holidays will begin processing on the next business day.

You will receive an order confirmation email after placing your order, followed by a shipping confirmation with tracking information once your order has been dispatched.

3. Shipping Methods & Carriers

Mesa Nest works with a variety of reputable shipping carriers to ensure reliable and safe delivery of your orders. These include:

  • UPS

  • FedEx

  • USPS (for smaller items and accessories)

  • Freight delivery services (for large or heavy items such as grills and smokers)

The carrier selected depends on the size, weight, and destination of your package.

3.1 Standard Shipping

  • Transit time: 4–8 business days

  • Available on most items across the continental United States

  • Delivery times may vary depending on your location and carrier capacity

3.2 Expedited Shipping

  • Transit time: 2–3 business days

  • Additional fees apply and are calculated at checkout

  • May not be available for oversized or freight items

3.3 Freight Delivery

Large items such as premium grills or outdoor kitchen equipment are shipped via freight.

  • Delivery typically takes 5–10 business days

  • Curbside delivery is standard unless otherwise specified

  • The freight company will contact you to schedule a delivery window

  • You must be present to inspect and accept delivery

4. Shipping Rates

Shipping costs vary based on the weight, dimensions, destination, and shipping method selected.

  • For most items, shipping charges will be calculated and displayed during checkout.

  • Some promotions may include free shipping or flat-rate shipping, which will be clearly indicated on product or checkout pages.

  • Oversized or heavy items may incur an additional surcharge.

If you believe your shipping cost was calculated incorrectly, please contact our support team at support@mesanest.combefore completing your purchase.

5. Shipping Locations

Mesa Nest currently ships to the continental United States.

We do not ship to:

  • Alaska and Hawaii

  • U.S. territories (e.g., Puerto Rico, Guam)

  • APO/FPO/DPO military addresses

  • P.O. Boxes (for large or freight items)

  • International destinations (outside the United States)

If you would like to place an international order, please contact us to discuss custom shipping options and quotes.

6. Delivery Time Estimates

6.1 General Guidelines

While we strive to ensure timely delivery, actual delivery times may vary due to:

  • Carrier transit delays

  • Weather conditions

  • Holiday shipping volumes

  • Remote delivery locations

  • Supply chain disruptions

Estimated delivery dates are not guaranteed. However, we make every reasonable effort to ship your order within the estimated timeframe.

6.2 Delays and Exceptions

If we anticipate a delay in processing or delivering your order, we will notify you by email. This includes backorders, supply issues, or shipping restrictions.

You can always contact our team for delivery status updates at support@mesanest.com.

7. Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing:

  • The shipping carrier

  • The tracking number

  • A link to track your order online

You can also log into your Mesa Nest account (if registered) to view tracking details in your order history.

If your tracking status shows "Delivered" but you have not received your package:

  • Double-check your shipping address

  • Check with household members or neighbors

  • Wait 24–48 hours (carriers sometimes scan prematurely)

  • Contact the shipping carrier directly

  • If still unresolved, contact Mesa Nest support

8. Packaging

We take care to package all items securely using protective materials and reinforced boxes to ensure safe transit. Large items may arrive on pallets or require assembly upon arrival.

Please keep all original packaging materials if you need to request a return, exchange, or file a damage claim.

9. Damaged, Lost, or Stolen Packages

9.1 Damaged Items

If you receive a damaged item:

  • Notify us within 48 hours of delivery

  • Take clear photos of the damage and packaging

  • Send details and images to support@mesanest.com

We will review the claim and offer a replacement, refund, or store credit based on the severity of the damage.

9.2 Lost Packages

If your package is marked as delivered but not received:

  • Wait at least 48 hours after the delivery scan

  • Check with neighbors, security desks, or property management

  • Contact the shipping carrier

  • If still missing, contact us to open an investigation

9.3 Stolen Packages

Mesa Nest is not responsible for packages stolen after successful delivery. We recommend providing a secure delivery address or selecting a shipping method with signature confirmation.

10. Multiple Shipments

Orders containing multiple items may be shipped separately to ensure timely delivery. In this case:

  • You will receive multiple tracking numbers

  • Some items may arrive earlier or later than others

11. Preorders and Backorders

Occasionally, we offer preorder or backorder items. These are products not yet in stock but available for purchase. When ordering such items:

  • Estimated shipping times will be provided on the product page

  • We will notify you when the item becomes available

  • You may cancel your preorder at any time before shipping

12. Incomplete or Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping details at checkout.

  • If a package is returned due to an incorrect or incomplete address, you may be responsible for additional shipping charges to resend the item.

  • Please contact us immediately if you realize you've made an address error.

13. Customer Pickup and Local Delivery

At this time, Mesa Nest does not offer local customer pickup or local delivery services from our Florida location. All orders must be shipped using our designated carriers.

14. Signature Confirmation and Delivery Requirements

For high-value items or large freight shipments:

  • A signature may be required upon delivery

  • Delivery appointments may be scheduled with freight carriers

Failure to be present for scheduled deliveries may result in additional delivery fees charged by the carrier.

15. Promotional Free Shipping

Mesa Nest occasionally offers free shipping promotions. These offers:

  • Apply to standard shipping methods only

  • Are valid for select items or order totals (e.g., orders over $100)

  • Will be clearly advertised on our site and applied at checkout

  • Cannot be combined with other promotions unless specified

16. Refused or Undeliverable Packages

If a package is refused at delivery or deemed undeliverable due to incorrect address, missed appointments, or other customer-related reasons:

  • The customer may be responsible for the return shipping fee

  • The original shipping cost may not be refundable

  • A restocking fee may apply depending on the product

17. Customer Support

If you have any questions or concerns about your shipment, tracking, or delivery:

Contact Us:
Mesa Nest
17120 NW 33rd Ct
Miami Gardens, FL 33056
Email: support@mesanest.com
Phone: +1 (610) 234-7490

Our customer service team typically responds within 24 hours during business days.

18. Policy Updates

Mesa Nest reserves the right to update this Shipping Policy at any time. Updates will be posted on this page with an updated “Effective Date.” We recommend reviewing this page periodically to stay informed of our current shipping practices.

Thank you for choosing Mesa Nest. We appreciate your trust and look forward to serving you with excellence and reliability.