Return Policy

Effective Date: 20 April, 2025

At Mesa Nest, we strive to ensure that every customer is completely satisfied with their purchase. We take great pride in offering high-quality BBQ grills, smokers, charcoal, and outdoor cooking accessories. However, we understand that sometimes a product may not meet your expectations, arrive damaged, or need to be returned for other reasons.

This Return and Refund Policy outlines the conditions under which you can return items purchased from www.mesanest.com, request refunds, or exchange items. Please read the following carefully to understand your rights, responsibilities, and our procedures.

1. Business Information

Store Name: Mesa Nest
Business Address: 17120 NW 33rd Ct, Miami Gardens, Florida, 33056, USA
Email: support@mesanest.com
Phone: +1 (610) 234-7490

Mesa Nest is an online store dedicated to offering a wide selection of outdoor cooking products designed for both casual grillers and professional pitmasters.

2. General Return Policy

We offer a 30-day return policy from the date of delivery on most products. You may request a return for the following reasons:

  • The item is defective or damaged upon arrival

  • You received the wrong item

  • The item does not meet your expectations (in new, unused condition)

To qualify for a return, the item must be:

  • In its original condition

  • Unused and unassembled

  • In its original packaging with all accessories and manuals included

Returns that do not meet these conditions may be denied or subject to a restocking fee.

3. Items That Cannot Be Returned

We cannot accept returns for the following items:

  • Used grills, smokers, or accessories

  • Charcoal, wood chips, or consumable items (if opened)

  • Customized or special-order items

  • Gift cards

  • Clearance, sale, or final sale items (marked as such)

  • Items without original packaging

  • Products damaged due to misuse or improper installation

If you have any doubts about your item’s return eligibility, please contact our support team before initiating a return.

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Email us at support@mesanest.com within 30 days of delivery.

  2. Include your full name, order number, item(s) being returned, and reason for return.

  3. Attach clear photos if the item is damaged, defective, or incorrect.

We will respond within 1–2 business days with return authorization and shipping instructions.

4.2 Return Shipping

  • The customer is responsible for return shipping unless the return is due to an error on our part (e.g., wrong item, defective product).

  • For items shipped freight, you will need to schedule a freight pickup with the carrier.

  • We recommend using a trackable shipping service and purchasing insurance for high-value items.

Mesa Nest is not responsible for returns lost or damaged during transit.

4.3 Restocking Fees

A restocking fee of up to 15% may be applied for returns that are:

  • Opened or slightly used

  • Missing packaging or accessories

  • Returned outside the 30-day window

This fee covers inspection, repackaging, and administrative costs.

5. Refunds

Once your return is received and inspected, we will notify you via email. We will then issue a refund, store credit, or replacement depending on the condition of the returned product and your preference.

5.1 Refund Method

  • Refunds are issued to the original payment method used at checkout.

  • If the original method is no longer available, store credit may be provided instead.

  • Refunds may take 5–10 business days to appear in your account, depending on your bank or card issuer.

5.2 Refund Amount

  • The refund will include the product price and applicable taxes.

  • Original shipping costs are non-refundable unless the return is due to our error.

  • Return shipping costs are the customer’s responsibility unless otherwise agreed.

  • Restocking fees (if applicable) will be deducted from the refund.

6. Damaged or Defective Items

6.1 Reporting Damage

If your item arrives damaged or defective:

  1. Take detailed photos of the damage and packaging

  2. Email support@mesanest.com within 48 hours of delivery

  3. Include your order number and a description of the issue

We will assess the damage and provide one of the following resolutions:

  • A replacement shipment at no extra cost

  • A full or partial refund

  • Store credit

Do not dispose of the packaging or item until your claim is resolved.

6.2 Manufacturer Warranty

Some products may include a manufacturer’s warranty. We will assist you in making a warranty claim but are not responsible for manufacturer approval decisions. Please review warranty documents included with your product.

7. Exchanges

If you would like to exchange an item:

  • Contact us within 30 days of delivery

  • Return the original item (see return process above)

  • Once received and approved, we will ship the replacement product

Note that availability and shipping times for exchange items may vary.

8. Incorrect Items

If you receive an item that is different from what you ordered:

  1. Notify us within 48 hours of delivery

  2. Include your order number and clear photos of the item received

We will arrange a return shipment and send the correct item at no additional charge.

9. Canceling an Order

You may cancel your order before it is processed for shipping:

  • Email support@mesanest.com as soon as possible

  • If your order has already shipped, it will be treated as a return and follow the same process

Orders canceled after shipment may incur return shipping costs and restocking fees.

10. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Recheck your bank account or credit card statement

  2. Contact your credit card company or bank

  3. Contact us at support@mesanest.com if the issue persists

11. Return Shipping Address

Unless otherwise specified, all returns should be sent to:

Mesa Nest – Returns Department
17120 NW 33rd Ct
Miami Gardens, Florida, 33056
United States

Include your name, order number, and reason for return in the package.

12. Store Credit

In some cases, you may choose to receive store credit instead of a refund. Store credit:

  • Will be issued in the form of a digital gift card

  • Does not expire

  • Can be used toward any future purchase at www.mesanest.com

13. Bulk Orders and Commercial Sales

Returns for bulk orders (5 or more identical items) or commercial purchases are handled on a case-by-case basis. Contact us directly to discuss eligibility, fees, and logistics.

14. Abuse of Return Policy

Mesa Nest reserves the right to deny returns, refuse service, or limit refunds if we suspect abuse of our policy, including but not limited to:

  • Excessive returns

  • Deliberate damage to products

  • Fraudulent or dishonest claims

We maintain the right to protect our business from fraudulent behavior and preserve fair return access for all customers.

15. Customer Support

If you have any questions about this policy, your order, or need assistance with a return:

Mesa Nest
17120 NW 33rd Ct
Miami Gardens, FL 33056
Email: support@mesanest.com
Phone: +1 (610) 234-7490

Customer service hours: Monday–Friday, 9 AM – 5 PM EST.

16. Policy Updates

Mesa Nest reserves the right to revise this Return and Refund Policy at any time. Updates will be posted on this page with an updated “Effective Date.” We encourage you to review this page regularly to stay informed of your rights and our responsibilities.

Thank you for shopping with Mesa Nest. We appreciate your business and are committed to ensuring your satisfaction with every order.