Privacy Policy

Effective Date: 20 April, 2025

Mesa Nest ("we," "us," or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mesanest.com ("Site"), use our services, or interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Who We Are

Mesa Nest is a U.S.-based eCommerce company specializing in BBQ grills, smokers, charcoal, and outdoor cooking accessories.

Business Address: 17120 NW 33rd Ct, Miami Gardens, Florida, 33056, USA
Email: support@mesanest.com
Phone Number: +1 (610) 234-7490

2. Information We Collect

We collect both personal and non-personal data to provide and improve our services.

A. Information You Provide Voluntarily

When you use our site, you may provide us with:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment details (processed via secure third-party processors)

  • Account login credentials (if applicable)

  • Product preferences and order history

  • Feedback, reviews, or customer service interactions

B. Information We Collect Automatically

When you browse our website, we may collect:

  • IP address

  • Browser type and version

  • Operating system

  • Referring URLs

  • Pages visited, time spent, and navigation paths

  • Device identifiers (e.g., mobile device ID)

  • Location data (if enabled on your device)

We collect this information using cookies, web beacons, and third-party analytics tools like Google Analytics.

C. Information from Third Parties

We may receive data from:

  • Payment gateways (e.g., Stripe, PayPal)

  • Shipping providers

  • Advertising networks

  • Social media platforms (if you log in or interact with us via social media)

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To process transactions: Fulfilling and managing purchases, payments, and delivery.

  • To communicate with you: Order updates, confirmations, account-related notifications, and customer service.

  • To send promotional emails: With your consent, we may send newsletters, special offers, and product updates.

  • To personalize user experience: Improve our website, product recommendations, and customer service.

  • To improve our services: Analyze customer behavior to optimize marketing and content.

  • To detect and prevent fraud: Ensure the security and integrity of our transactions.

  • To comply with legal obligations: As required by law, regulation, or court order.

4. Legal Basis for Processing (GDPR Compliance)

For users from the European Economic Area (EEA), we process your personal data under the following lawful bases:

  • Consent: When you provide permission (e.g., to receive marketing emails).

  • Contractual necessity: To fulfill our obligations when you make a purchase.

  • Legal obligation: For compliance with tax, consumer protection, or other legal obligations.

  • Legitimate interest: For website security, fraud prevention, and marketing analysis.

5. Sharing of Personal Data

We do not sell or rent your personal data. We may share your data with:

A. Service Providers

  • Payment processors

  • Shipping companies

  • Email marketing providers

  • IT and cybersecurity partners

All third parties are contractually obligated to handle your data securely and only for specified purposes.

B. Legal Authorities

We may disclose your information if required by law or if necessary to protect our legal rights.

C. Business Transfers

In the event of a sale, merger, or acquisition, user information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

Mesa Nest uses cookies, beacons, and tracking pixels to:

  • Maintain session information

  • Track website usage

  • Analyze trends and performance

  • Deliver targeted ads (Google Ads, Facebook Pixel, etc.)

You can disable cookies through your browser settings. However, some features of our website may not function properly without cookies.

7. Data Retention

We retain your personal information only as long as necessary:

  • Order and billing data: Retained for 7 years for tax and legal purposes

  • Account data: Retained until you delete your account

  • Marketing data: Retained until you unsubscribe or withdraw consent

  • Customer support tickets: Retained for up to 2 years for service quality

8. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your information:

  • SSL encryption for data transmission

  • PCI-DSS compliant payment gateways

  • Firewalls and access controls

  • Regular security audits and updates

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights:

  • Right to access your data

  • Right to correct or update inaccurate information

  • Right to request deletion ("Right to be forgotten")

  • Right to data portability

  • Right to object to or restrict processing

  • Right to withdraw consent at any time

  • Right to lodge a complaint with your data protection authority

To exercise these rights, email us at support@mesanest.com with the subject line "Privacy Request."

10. Email and Marketing Communications

By providing your email during checkout or signup, you consent to receive:

  • Order confirmations and shipping notices

  • Customer support responses

  • Promotional offers (if you opt in)

You can unsubscribe anytime by clicking "Unsubscribe" in our emails or by contacting us directly.

11. International Data Transfers

If you are located outside of the United States, please note that your data will be transferred to and processed in the United States. We take appropriate safeguards to ensure your data is handled securely and in accordance with this Privacy Policy.

12. Children’s Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we discover we have collected such data, we will delete it immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. Please review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. We will post the updated version with a revised effective date at the top of this page.

15. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us:

Mesa Nest
17120 NW 33rd Ct
Miami Gardens, Florida, 33056
Email: support@mesanest.com
Phone: +1 (610) 234-7490

Thank you for trusting Mesa Nest with your personal information.