We work with multiple trusted suppliers across Europe to ensure fast and reliable shipping. Most orders are processed within 1–2 business days. Once shipped, your order typically arrives within 4 to 8 business days, depending on your location. You’ll receive a tracking link as soon as your order is on its way.

We’re here to help. If your order arrives damaged or incorrect, please contact our customer support team within 48 hours of receiving your package. Be sure to include photos of the issue. We’ll either replace the item at no additional cost or issue a full refund, depending on your preference.

 Yes! All our BBQ grills, tools, and accessories are made from high-quality, weather-resistant materials designed to withstand outdoor conditions. However, for longevity, we recommend using grill covers (also available in our store) and storing smaller accessories in a dry place when not in use.

bsolutely. We offer a 14-day return policy for unused items in their original packaging. If you’re not completely satisfied, simply contact us to initiate the return. Once we receive the item back, we’ll process your refund promptly. Please note that return shipping costs may apply.

We provide detailed product descriptions and specifications on each product page to help you choose what best fits your needs. Still unsure? Reach out to our customer support team — we’ll be happy to recommend the right gear based on your cooking style, space, and preferences.